Returns Policy

At PHORENTALIS, customer satisfaction is our top priority. We strive to ensure that every product meets your expectations. If you are not completely satisfied with your purchase, our returns policy provides the following options.

Eligibility for Returns

• Returns must be initiated within 30 days of the purchase date.
• Items must be unused, in their original packaging, and in the same condition as when received.
• Proof of purchase is required for all returns.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Customized products
• Items marked as final sale

Return Process

To initiate a return, please follow the steps below:

1. Contact our customer service team at [email protected] to obtain a Return Authorization Number (RAN).
2. Carefully pack the item, including all original packaging and materials, and clearly mark your RAN on the outside of the package.
3. Ship the return to the address provided by our customer service team.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, a refund will be processed to your original method of payment within 7-10 business days.

Exchanges

Need to exchange an item? Contact us at [email protected], and we will arrange for the exchange of eligible products based on availability.

Contact Us

If you have any questions regarding our returns policy, please contact our support team at [email protected], and we'll be happy to assist you.